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Discussion Starter · #1 ·
I recently had a great experience with an online retailer. I ordered an Aqua-FX BArracuda 4 stage ro/di from reefgeek.com. They are in LA, and offered to drop ship it from Auqa-FX in Florida to speed delivery. The unit came, and had a slight leak at two of the speedfit connections. The lady at Aqua-FX support (was never put on hold once) offered an immediate replacement, no questions asked. They have sent me a new unit, and a return label to send the leaky one back. In the meantime they said use the current one as much as you want, don't worry about it. All this service from the lowest price on the net, albiet directly from the manufactuer, but still. They didn't even ask me who I bought it from, when, order numbers, or anything.
 
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