no haha i had called the BETTER BUSINESS BUERO ....so they called me when they called....so now the have my complaint on file.....but me and the guy from petco were calling like crazy!....for the past 2 weeks ive called at least 5 times a day...left a message every time 2 haha
I hear you on that. I wish I never purchased an Oceanic tank and sump. Customer service does not exist, the website is useless and the LFS that sells the sumps do not have any replacement parts. Horrible company. Even the business card that came attached on the inside of my tank does not have any contact info. If anyone is considering Oceanic products, STAY AWAY.
Have a nice night.