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hey all,
i ordered an acyrlic waste collector (wc-2) from andy at myreefcreation.com. and when the unit arrived i was happy with what i got. but, it wasn't until i took a closer look, that i discovered something i didn't like.
i couldn't help but notice excessive router marks that extended past the sealing lip of the gasket. so i dissassembled the unit, and found what was a large "m", and what turns out to be a "mrc" lettering made by a router.
i contacted andy first by phone, then by email, and sent a picture of what was discovered, and i asked for a replacement. his first response was to tell me to flip it over, and no replacement is offered, and then later offered to refund me if i sent it back.
andy doesn't see how this is an issue. he says he stands behind his product, and says the etching won't effect it. plus has offered to refund me. now, granted, i am peaved, i paid a fair price, and i feel i was shorted in the quality of the finished product. andy says that all of these units are made like this. and that they are cnc'd with the mrc logo. and that it wouldn't be cost effective to make them seperately without the mrc logo. then why does he offer d.i.y. pieces for kits?
i think i will keep the unit. i'm not willing to spend $7.51 out of pocket expense to ship it back. it would have been cheaper if andy would have just sent a replacement top plate, without the "mrc" logo engraved into it.
i guess if i want a replacement, i will need to look elsewhere.

i ordered an acyrlic waste collector (wc-2) from andy at myreefcreation.com. and when the unit arrived i was happy with what i got. but, it wasn't until i took a closer look, that i discovered something i didn't like.
i couldn't help but notice excessive router marks that extended past the sealing lip of the gasket. so i dissassembled the unit, and found what was a large "m", and what turns out to be a "mrc" lettering made by a router.
i contacted andy first by phone, then by email, and sent a picture of what was discovered, and i asked for a replacement. his first response was to tell me to flip it over, and no replacement is offered, and then later offered to refund me if i sent it back.
andy doesn't see how this is an issue. he says he stands behind his product, and says the etching won't effect it. plus has offered to refund me. now, granted, i am peaved, i paid a fair price, and i feel i was shorted in the quality of the finished product. andy says that all of these units are made like this. and that they are cnc'd with the mrc logo. and that it wouldn't be cost effective to make them seperately without the mrc logo. then why does he offer d.i.y. pieces for kits?
i think i will keep the unit. i'm not willing to spend $7.51 out of pocket expense to ship it back. it would have been cheaper if andy would have just sent a replacement top plate, without the "mrc" logo engraved into it.
i guess if i want a replacement, i will need to look elsewhere.
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