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· Going Broke
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digital_dragon,

Hopefully you'll have a better experience than I did. I ordered 9 buckets and 7 of them were destroyed. Actually 2 of them didn't even make it. and 2 buckets came in plain white buckets. At the end, Petsmart shipped about 12 buckets and at the end, I finally bit the bullet and taped up the othe buckets with broken lids. Hopefully they will last.

I explained to AS and Marineland the lesser quality bucket/plastic they are using, but did not get any response. I even took pictures and showed it to them, and explained how it was going to hurt the on-line's bottomline. Guess they don't care. Thus I will never buy IO in bucket form. Just their 50g bags.

Petsmart, however, handled this situation very well and I am very pleased with their service. As for AS/Marineland, they need to take lessons from Petsmart. Oh, I even called them to express my situation and that saving a few buckets on the bucket is going to cost them in the long run.

If you want pictures, I can go dig them up.
 

· Going Broke
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Oh man, Casey, you had to go and ask. :D

Keep in mind this was all of UPS doing. Not Petsmarts fault. And partially AS/Marinelands fault for trying to save a penny. The hobbyist always get it in the end. :D

Ok, had to go dig it up (bad memories).

Pict1.jpg - The lid is completely destroyed and UPS taped it back up and stuffed quarter of the bucket with paper to prevent salt from spilling further.



Pict2.jpg - The 2nd bucket's lid is cracked and had to be resealed as the salt was attract moisture from the air and harden the salt over time.



Pict3.jpg - The lid from Pict1.jpg bucket.



Pict4.jpg - Bucket #3's lid look ok from the outside and when I opened it, the lip was cracked.



Pict5.jpg - After I wrapped the buckets to prevent moisture from damaging the salt.

 

· Going Broke
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Oh, and these were the better handled buckets. I had one where the lid looked fine, but the bottom was moments from popping loose. Had to transfer it to an old IO bucket (when quality was there).
 

· Going Broke
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It's just online. Petsmart keeps their online and store inventory separated. It's too bad. Sure would be nice to buy it online and then pick it up locally.
 

· Going Broke
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Tom, I'm sure the UPS guys dropped the buckets on purpose. It's a 60lb bucket. The older style buckets used to with stand this and when I ordered from Petsmart about a year ago, all the buckets showed up without any problems. If you have an older IO bucket, compare the two and you'll know what I'm talking about. I tried to shed my concern to IO 3 different times and they simply ignored my concerns. :mad:
 

· Going Broke
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digital_dragon let us know. Maybe UPS just hates me. :(

JennM, I also picked up a bucket of IO 200g from the local Petsmart and the bucket was the same. I was hoping for the old bucket style. I wanted to reuse the bucket for water changes, but will use it for my garden. I just don't trust their new buckets.

Jim
 

· Going Broke
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some please take a picture of a bucket. I want to see if the bucket is the same or different. or maybe UPS hates me. I only asked them to carry 9 buckets. :)
 

· Going Broke
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Thanks Casey. Can I have my salt bucket back??? :D

That's the old style bucket that lasts. The ones I got was a flimsy ones. Okay, maybe someone did listen at AS/Marineland.
 
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