[Alice]

Grrrrrrrrrrrrrrrrr

When I switched to DSL and MSN back in March, I called to cancel my AOL account. I was disgusted with myself for letting the AOL rep fast talk me into trying a 3 month free trial of AOL for Broadband when all I really wanted was to get all their crud deleted off of my computer as it causes annoying conflicts.

The free trial period was about up so last night I was going to email them to cancel the trial and to tell them to not activate my account again. Just being thorough, I checked my account and guess what?! Yup, they've been charging me $9.95 a month! I saw RED got online with an "account specialist" and was told "Oh no, our records show you ordered it as Bring Your Own Access." Aaarggghhh. "Did not"..." Did too". Told me I'd have to take it up via phone. So I call; I'm on hold 20 minutes and finally gave up and will have to try again this AM.

It's only $30...but it's MY $30 and it makes me wonder how many other people they've pulled this on. They are going to give me back the money or I am contacting the Oregon Attorney General's fraud division.

Beware of mega companies bearing gifts...especially when they have auto access to your bank account!

Alice

(my rant for the day)

 

[thefatman]

aol is famous for bogus charges on peoples bank accounts and credit cards!

hope you get it fixed, if not, i say call the AG for sure!

 

[dark horge]

Groan.

Last year, while I was in Chicago, I used a free 120 hours CD, then called to terminate my use. I got sweet-talked into extending for three free months.

After three months, my sister in law called in to terminate, and got offered another 3 free months. When she stood her ground, AO threw in yearlong passes to Six Flags. She stilll stood her ground and the offer rose to 6 free months and the theme park passes.

She stood her ground, God bless her.
She tried MSN for awhile, but got annoyed at bandwidth problems.
Now she's on DSL, via AT&T (though AT&T uses a different name for its broadband, if I recall correctly)

 

[cath]

:angry: :angry: :angry:

AOHell sure does make me boil. I'm so glad that I got out from under their slimey rock.