kita
There's the slight possibility that there's nothing in your tank to skim - a very very slight possibility.
Looking at the picture of your skimmer, how high do you tune the level of the water in the skimmer? Also, when you look through the water, is it like milk?
Reason I'm asking, is you might need to play with it a little. Raise and lower the water in the skimmer, dial in more and less air, etc. Until you find the 'sweet spot'.
You know when all else fails, call the manf.

Give them all your specs (pump, size of tank) and see what they recommend. It might be something as simple as changing pumps or just adjusting water height.
Spanks