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05-15-2007, 06:38 AM
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#1
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Keeper of the Reef
Join Date: Mar 2007
Location: Northern Indiana
Posts: 2,697
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Ups: "package Damaged"
Well I guess my first online coral order might end up being a bust (literaly) I ordered, a bunch of exotic zoas, brain, and some purple star polyps. I just tracked w/UPS. they says package was damaged, the did say it was going to be delivered, when they did not know. I hope none of the bags popped and that it gets here today!  I did insure it, not that that really matters I hope they are all ok! 
Any one else have this happen?
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__________________
They call me Chris  I'm obsessed with fuzzy sticks 
75g SPS/LPS Reef :: 2x 250w 12K Reef Lux :: Octopus NW-200 Skimmer ::
MY 125G BUILD THREAD
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05-15-2007, 06:49 AM
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#2
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Admin/ Super mod
Join Date: Aug 2003
Location: New Castle, Delaware
Posts: 20,290
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one time before, make sure you contact the seller too!, have some water pre made. if this when bad you will need to change out water fast
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Tim
need something to read? just ask me.
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05-15-2007, 07:01 AM
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#3
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I've got the REEF rash!
Join Date: Nov 2004
Location: New Jersey
Posts: 25,608
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Like Tim said.Have some water ready and good luck.
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05-15-2007, 07:06 AM
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#4
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Keeper of the Reef
Join Date: Mar 2007
Location: Northern Indiana
Posts: 2,697
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the seller seems like a nice guy. just starting a LFS in Pa. Talked to hiem for 1/2 hour last night. he throw in a bunch of free zoas and said if anything is DOA he would reship for free with a 2 for 1 replacement. If 3 corals die he will ship 6 all at his cost! Well see how it all turns out. If he makes it right I will defanitaly promote him on TRT. BTW his prices are awesome. They are working on their website right now.
__________________
They call me Chris I'm obsessed with fuzzy sticks
75g SPS/LPS Reef :: 2x 250w 12K Reef Lux :: Octopus NW-200 Skimmer ::
MY 125G BUILD THREAD
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05-15-2007, 07:19 AM
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#5
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spaceman spiff
Join Date: Feb 2006
Location: south of Dimples
Posts: 7,772
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Ahh, good customer service is refreshing. Hope it turns out, and be sure to fill us in on the details when the package shows up. Good luck!
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Me fail english? That's unpossible!
Tank thread
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05-15-2007, 07:22 AM
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#6
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Dude? Dude? Focus dude...
Join Date: Feb 2007
Location: Middle town KY
Posts: 1,071
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seems like it will be ok and the seller sounds great too just keep the water ready
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05-15-2007, 08:05 AM
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#7
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Little Fishy
Join Date: Feb 2007
Location: Toronto
Posts: 115
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Also sounds like the seller knows how UPS insurance works. Not to discredit him (sounds like he is taking the extra steps to make you happy) but he will be able to get most of the money back, and if he complains enough, they will ship it again for free.
Since you know it is coming in bad, have someone with a camera handy. Take pictures before you sign for it. Then as you are unpacking it. This will help your cause (DOA's) and it will help his case for the insurance claim.
Hope it goes well for you.
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If the wife asks, just tell her yes, $20 was a good deal
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05-15-2007, 08:26 AM
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#8
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Usually Confused
Join Date: Jul 2006
Location: Southern California
Posts: 4,609
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That is a big bummer! 
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Joanne
12 Gallon Aquapod
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05-15-2007, 09:06 AM
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#9
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Shark
Join Date: May 2006
Location: Kentucky
Posts: 3,170
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keep us posted with pics
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Joe Henderson
210 aga, 24 gallon nano(built In) 60 gallon refugium with sump 
& Now 75 Reef at work
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05-15-2007, 09:10 AM
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#10
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Shark
Join Date: Nov 2005
Location: Toledo OH
Posts: 4,889
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Make sure to still try and acclimate the corals, unless it is a few days. Many of the ones you have are rather hardy and may make it.
I had some SPS frags shiped via USPS and they "Deystroyed" the box. The corals were out of water for at least three hours, that i was aware of, but no telling when they broke the box & bags they were in, so may have been longer.
I acclimated and added to my tank and they survived.  And these were SPS!
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Nano reef in the works
TIM MADE ME DO IT, Yet Robert made him do it, yet Casey made him do it!
Yet the voices in all their heads made them do it (skeety)
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05-15-2007, 09:57 AM
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#11
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It can be rebuilt.
Join Date: Jun 2002
Location: Pittsboro, NC
Posts: 19,158
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the brain is the only coral i would be really worried about. the zoas and the polyps can handle being out of the water for many, many hours. as long as they are moist they can be out of the water for days.
G~
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Think Tanker
Friends Don't Let Friends Use Refugiums!
Reef Knowledge Impaired
"J" crowd member.
My Build Thread
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05-15-2007, 10:39 AM
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#12
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Keeper of the Reef
Join Date: Mar 2007
Location: Northern Indiana
Posts: 2,697
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Ok I called UPS and they said that is IS in transit to ME! Thay also said that if the box was leaking anything they would QT it. tracking shows it arriving in Pa @ 10:00 pm (last night) but nothing since.... I wonder if its leaking?
BOO HOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!
__________________
They call me Chris I'm obsessed with fuzzy sticks
75g SPS/LPS Reef :: 2x 250w 12K Reef Lux :: Octopus NW-200 Skimmer ::
MY 125G BUILD THREAD
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05-15-2007, 11:04 AM
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#13
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spaceman spiff
Join Date: Feb 2006
Location: south of Dimples
Posts: 7,772
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I've called UPS and met the truck somewhere in town in this situation in the past. I just don't trust them to get it to me, especially in the Houston heat. Now, though, I always just pick up at the local facility. You may consider calling them if you don't hear anything soon...
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Me fail english? That's unpossible!
Tank thread
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05-15-2007, 11:37 AM
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#14
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Keeper of the Reef
Join Date: Mar 2007
Location: Northern Indiana
Posts: 2,697
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Only 70degrees here today shouldn't be a problem I hope
__________________
They call me Chris I'm obsessed with fuzzy sticks
75g SPS/LPS Reef :: 2x 250w 12K Reef Lux :: Octopus NW-200 Skimmer ::
MY 125G BUILD THREAD
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05-15-2007, 11:52 AM
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#15
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Professor Chaos
Join Date: Apr 2005
Location: Arkham Asylum
Posts: 9,749
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so here is the list of what you should have ready... - Camera, get shots of the box from all sides
- SW, have some that is warmer and some that is cold (in the fridge) that way to can do fast temperature acclimation so you can mix the warm and cold and match the temp right away
- make sure you write damaged in BIG letters on the UPS forms or make sure they write it up as damaged. if you can get the name of the delivery guy and have him sign something for you showing it is damaged.
- get the pictures to the seller right away.
good luck!
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I mix twinkies and ding dongs all the time, in Europe they call it a Dinky -- Homer Simpson
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Peace OUT 
