Hi Amber,
Sorry about the losses.

Does the tank have a sandbed or live rock?
The Nitrates are symptomatic of other problems in the tank. As Doug suggests, look back at the days preceding the deaths to see if there was anything that could have been introduced accidentally or any other changes that occurred.
Sometimes fish deaths are due to poor oxygen exchange from lack of surface agitation. The filters you have should be doing that though. Has there been a power outage or other shutdown that could have deprived the tank of oxygenation?
How big is the Snowflake and how many fish were in the tank? Bioload could be a factor.
Water changes are good but I would avoid additives that may just compound the problem.
HTH
Dick
