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02-19-2008, 11:49 PM
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#1
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Shark
Join Date: Mar 2005
Location: Shawnee, KS
Posts: 1,629
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My tunze 6025 broke. what do I do?
hey all,
the power wne out today. when it came back on, niether of my 2 tunze 6025's would work. one, I got working (the impeller was just froze up for some reason). I took the other apart, and found that the impeller was broken. The metal shaft that runs on the inside of the impeller was sheared off. what do I do? I have only had these pumps sinse August. they were bought brand new.
please help.
I can't find a replacement impeller anywhere.
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__________________
29 gallon, 150 watt DE PFO mini pedant, 2 x 24 watt HO t-5, 2 x tunze 6025's, mag 7 run thru SCWD 40lbs rock
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02-19-2008, 11:56 PM
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#2
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Carpe Noctem
Join Date: Feb 2007
Location: Western Colorado
Posts: 5,275
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Go to reef central and look at the Tunze vendor forum, get Tunze USAs number and call or email them 
I'm sure they will take care of you in short order...
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"It has become appallingly obvious that our technology has exceeded our humanity." - Albert Einstein
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02-20-2008, 12:28 AM
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#3
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Big Fishy
Join Date: Oct 2007
Location: Orange, CA
Posts: 532
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yeah. call roger at tunze and he will sort you out.
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02-20-2008, 12:30 AM
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#4
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Shark
Join Date: Jun 2006
Location: Pismo Beach, CA
Posts: 2,312
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Quote:
Originally Posted by Jasontkd
hey all,
the power wne out today. when it came back on, niether of my 2 tunze 6025's would work. one, I got working (the impeller was just froze up for some reason). I took the other apart, and found that the impeller was broken. The metal shaft that runs on the inside of the impeller was sheared off. what do I do? I have only had these pumps sinse August. they were bought brand new.
please help.
I can't find a replacement impeller anywhere.
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Rogers the coolest guy as far as customer service goes. I actually just got my 6045 in the mail today, as a defective replacement. My metal propeller shaft inside came off though, and kept clacking. Send it in, you got 2 years
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190g Reef In Progress! Octopus 250 Pro Skimmer (2) Tunze 6080 & (2) Tunze 6045 (2) Lumenarcs w/ 14k Hamiltons & PFO ballast
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02-20-2008, 12:49 AM
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#5
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Little Fishy
Join Date: Feb 2004
Location: New Jersey
Posts: 73
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I agree, Tunze has the best customer service. My 6055's were making a clicking sound whenever they powered up. Did a Google search and found out it was a common problem for a certain number of them. Messaged Roger over at RC. He said they were out of stock of the replacement propeller but expected a shipment the following week.
I though I would have to message him again to see if the part arrived. Nope. Came home one day to see a package from Tunze waiting for me. It was a pair of propellers- shipped at no cost.
I'll forever be a lifelong customer with service like that.
Eric
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02-20-2008, 01:45 AM
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#6
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Little Fishy
Join Date: Oct 2007
Location: California
Posts: 288
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Roger is the man!
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02-20-2008, 02:06 AM
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#7
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Big Fishy
Join Date: Oct 2007
Location: Orange, CA
Posts: 532
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they definitely support their products well. Unlike other European manufacturers, they put a lot of effort into warranty work on their stuff. With most European manufacturers it takes weeks to get a part shipped from overseas, but Tunze is usually on the ball.
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02-20-2008, 08:08 AM
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#8
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Shark
Join Date: Mar 2005
Location: Shawnee, KS
Posts: 1,629
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well I found the forum, but I can't locate any contact info. i started a new thread, so hopefully he will respond ASAP. my reef is down to half the flow it had, so I need to get this fixed
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29 gallon, 150 watt DE PFO mini pedant, 2 x 24 watt HO t-5, 2 x tunze 6025's, mag 7 run thru SCWD 40lbs rock
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02-20-2008, 09:38 AM
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#9
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Big Fishy
Join Date: Apr 2006
Location: Lakeland, FL
Posts: 947
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you can do a search on this forum to find the contact info, I just got back two 6045's cause of broken propeller shafts.
Quick shipping even, I'll be buying more tunze stuff just cause of there customer service, its cool to see a company stand behind there stuff.
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02-20-2008, 11:08 AM
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#10
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Shark
Join Date: Mar 2005
Location: Shawnee, KS
Posts: 1,629
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no response yet. I tried PMing him, and haven't heard anything back
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29 gallon, 150 watt DE PFO mini pedant, 2 x 24 watt HO t-5, 2 x tunze 6025's, mag 7 run thru SCWD 40lbs rock
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02-20-2008, 11:13 AM
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#11
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Carpe Noctem
Join Date: Feb 2007
Location: Western Colorado
Posts: 5,275
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Quote:
Originally Posted by Jasontkd
no response yet. I tried PMing him, and haven't heard anything back
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email or phone him... RC has crazy P&P regarding PMs and business.
__________________
"It has become appallingly obvious that our technology has exceeded our humanity." - Albert Einstein
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