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| General Reef Discussion In this forum we discuss issues related to keeping marine and reef aquariums in a friendly flame-free environment. |
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03-13-2007, 02:26 AM
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#1
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Shark
Join Date: Jun 2006
Location: Pismo Beach, CA
Posts: 2,371
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MArine Depot Back order....
So I ordered a Tunze Turbelle Nano stream (my first of what I plan to be 2). And they said itd ship within 2 business days. Well I got an email today stating theyre backordered! I think thats pretty shady that I wasnt warned before time, and they let me proceed in buying these while theyre not even in stock.
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115g 36x36x20 cube (2) Tunze 6080s Warner Marine AS200 Skimmer Radium 400w SE 20k W/ 400w Ice Cap ballast
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03-13-2007, 02:41 AM
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#2
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.
Join Date: Dec 2005
Location: NW
Posts: 11,333
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Willing to bet that if you asked they would refund your money entirely.
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I like to glue animals to rocks and put disturbing amounts of electricity and saltwater next to each other
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03-13-2007, 03:38 AM
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#3
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Just some guy, you know?
Join Date: Sep 2005
Location: Phoenix, AZ
Posts: 18,936
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I agree with Fly,.. I bet if you ask they will give you a refund. I use MD all the time and have nothing but good things to say about them,... except I don't like the SCH 40 bulkheads they stock.
Once there was a mistake and they double billed and double shipped an order to me,.. I was upset and contacted them, they sent out a slip to get the extra box back, refunded the money for the second order box,.. AND also payed ALL the overdraft charges this created with my bank. This was all taken care of very quickly.
Whiskey
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Vagabond
Computers are the worlds most plentiful source of unique, and unimaginable problems.
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03-13-2007, 07:52 AM
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#4
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Duper Mod !
 
Join Date: Mar 2005
Location: Illinois
Posts: 14,326
Reviews: 10
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I've also had great luck with Marine Depot. When I ordered my TDS meter it wasn't in the box with everything else. They shipped one out right away
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Kelli
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03-13-2007, 08:51 AM
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#5
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spaceman spiff
Join Date: Feb 2006
Location: south of Dimples
Posts: 10,627
Reviews: 72
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That's the pits that the hardware was out of stock, but it seems everyone has trouble keeping Tunze products around. Let Marine Depot know your frustrations, and I'm sure they'll do you right.
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03-13-2007, 08:53 AM
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#6
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Little Fishy
Join Date: Feb 2007
Location: Lynchburg VA
Posts: 60
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I dont think there is anything "shady" about it, things like this happen. Like a couple people have stated before, if you are not happy get in touch with them and cancel the order and place it someplace else. I have ordered many many times from MD and have never had a problem.
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03-13-2007, 09:52 AM
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#7
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Little Fishy
Join Date: Aug 2003
Location: Melrose, Minnesota
Posts: 218
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I have also had good luck with MD. 
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-Shawn-
125 Gallon Reef
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03-13-2007, 10:01 AM
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#8
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Join Date: Mar 2006
Location: spartanburg, south carolina
Posts: 4,960
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Happens all the time (not just with MD) but like the others have said, I've ordered from them plenty of times and their customer service is actually really helpful. Have you considered changing your order to the Hydor Koralia 1's?
http://www.marinedepot.com/md_viewIt...roduct=HD19101
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03-13-2007, 10:35 AM
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#9
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Ghost of reefers past
Join Date: Jan 1999
Location: Southern Oregon, Way West of Dimples ;)
Posts: 25,131
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The original ship date was probably optimistically made to coincide when they would have the product, it would appear that they didn't get them when promised either
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Cowboy is a verb, not a noun
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03-13-2007, 10:36 AM
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#10
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The Bitter Mod
Join Date: Apr 2005
Location: Atlanta
Posts: 5,586
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I believe they're supposed to be back in stock on the 16th or 19th. Why don't you call and ask?
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Kick over the walls,cause governments to fall
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Let fury have the hour
Anger can be power
If you know that you can use it
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03-13-2007, 10:42 AM
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#11
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Reefless Reefer
Join Date: Jun 2002
Location: Durham, NC
Posts: 20,559
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depending on when the web database syncs with the actual instock database, there could be double billing on an item. it just happens. i have ordered many things from MD, actually have a couple of pumps arriving today from them, and have not had a problem. you just happened to pick a very popular item now that is flying off of the shelves. hard to keep perfect inventory on items like that.
G~
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Think Tanker
Friends Don't Let Friends Use Refugiums!
Reef Knowledge Impaired
"J" crowd member.
My Build Thread
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03-13-2007, 11:14 AM
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#12
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Rogue Water is Trouble!
Join Date: Jul 2006
Location: Upstate, NY
Posts: 2,911
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Quote:
Originally Posted by hng
Happens all the time (not just with MD) but like the others have said, I've ordered from them plenty of times and their customer service is actually really helpful. Have you considered changing your order to the Hydor Koralia 1's?
http://www.marinedepot.com/md_viewIt...roduct=HD19101 |
Hng...do you know how big these are? I cannot find the size of these things anywhere.
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03-13-2007, 11:16 AM
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#13
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Rogue Water is Trouble!
Join Date: Jul 2006
Location: Upstate, NY
Posts: 2,911
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Nevermind...I found it...
MODEL | DIMENSIONS | FLOW RATE | POWER ABSORBED | KORALIA 1 | 2.25" x 5" | 400 gph | 3.5 W | KORALIA 2 | 2.875" x 5.875" | 600 gph | 4.5 W | KORALIA 3 | 2.875" x 5.875" | 850 gph | 6.5 W | KORALIA 4 | 3.25" x 6.25" | 1200 gph | 8.5 W |
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03-17-2007, 01:15 AM
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#14
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Shark
Join Date: Jun 2006
Location: Pismo Beach, CA
Posts: 2,371
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Quote:
Originally Posted by hng
Happens all the time (not just with MD) but like the others have said, I've ordered from them plenty of times and their customer service is actually really helpful. Have you considered changing your order to the Hydor Koralia 1's?
http://www.marinedepot.com/md_viewIt...roduct=HD19101 |
Those look sweet, but has anyone had experience with those? That does look better than a $73 powerhead lol.
As for the MD Customer service, I emailed em, and they emailed practically right back, said my paypal would be refunded. I'll definitely buy the Tunzes from them, but Im moving on wednesday, which means I could use that $73 for the next couple weeks.
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115g 36x36x20 cube (2) Tunze 6080s Warner Marine AS200 Skimmer Radium 400w SE 20k W/ 400w Ice Cap ballast
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03-17-2007, 08:27 AM
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#15
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spaceman spiff
Join Date: Feb 2006
Location: south of Dimples
Posts: 10,627
Reviews: 72
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They hydors just hit the market, but I've heard some good initial reports.
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