| General Reef Discussion In this forum we discuss issues related to keeping marine and reef aquariums in a friendly flame-free environment. |
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01-04-2008, 05:59 PM
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#1
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Clowns Galore!
Join Date: Oct 2005
Location: Chuck Co, Mo
Posts: 5,507
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Kudos to Drs. Foster and Smith!
The new monti I got yesterday didn't look to good today when I got home from work.
I called DRs Foster & Smith and told them how it had lost its polyps in the center and was all fluffy looking were it was dying off. They credited my account for the coral AND my shipping since it was the only item I had purchased!
He also suggested I frag some of the good part so I might be able to save it.
Kudo's to the DRs!
This was my first live order from anywhere. I was very impressed with the size of the frag and especially the customer service.
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01-04-2008, 06:37 PM
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#2
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Still Here, But Gone
Join Date: Jan 2007
Location: The Wal-Mart State
Posts: 1,911
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yes the size of the Dr's corals are fantastic..not those normal 1/2 inch frags or less we usually see in LFS commonly..along with extensive parasite check & acclimation process 
just a comment...hope that dont sound too commercial..lol 
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''I Glow with the silvery light, a thousand & one stars bright, this labyrinth of life, will take you to home shores...''
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01-04-2008, 07:18 PM
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#3
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Duper Mod !
Join Date: Mar 2005
Location: Illinois
Posts: 14,015
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Good deal Eric I'm glad they are taking care of you and I bet you will be able to save the coral
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Kelli
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01-04-2008, 08:07 PM
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#4
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Clowns Galore!
Join Date: Oct 2005
Location: Chuck Co, Mo
Posts: 5,507
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Quote:
Originally Posted by dobejazz
Good deal Eric I'm glad they are taking care of you and I bet you will be able to save the coral |
Gonna do my best!
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01-04-2008, 09:49 PM
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#5
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Big Fishy
Join Date: Apr 2006
Location: florida
Posts: 757
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Drs Foster and Smith is awesome they try their best to take care of the customer.
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01-04-2008, 10:01 PM
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#6
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Candy Pirate
Join Date: Mar 2006
Location: someplace cold
Posts: 3,746
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I've heard the same story form lots of people
they tried several times to get me some fish that fed-ex screwed up the shipment with personaly
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Why is that toy on your head?
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01-04-2008, 10:48 PM
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#7
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Enjoy it now
Join Date: Aug 2005
Location: Chattanooga, TN
Posts: 4,087
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Dr F&S rock. I ordered 5 buckets of salt once and one never made it and one had been opened somehow. They sent me two new buckets and said to keep the opened one and to keep the missing one if it ever arrived. Ended up getting 7 buckets for the price of 5.
Their customer service is second to none IMO  |
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01-05-2008, 12:54 AM
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#8
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Shark
Join Date: Jul 2007
Location: Ontario, CA
Posts: 1,028
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sounds pretty awsome, lemme guess, they dont ship to Canada?
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01-05-2008, 01:01 AM
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#9
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ΤΏΤ
Join Date: Mar 2006
Location: Cottage Grove, Oregon
Posts: 834
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Drs is like some of the other big companies, they make the customer come first, I have had great experiences with them but for whatever reason I don't use them often. However there cust service is great.
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01-05-2008, 01:09 AM
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#10
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Learn something every day
Join Date: Mar 2004
Location: Carson Valley Nevada
Posts: 564
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Well I am not real impressed so far, but it is probably not their fault. I ordered some Flat worm exit on 12/30 They said it shipped on 12/31 It arrived at a sort center 1103 pm Jan 2 in New Berlin WI Departed that sort center 341 pm Jan 3rd and is not sched to arrive to me until Jan 11th. But hey nearly 2 weeks to get a 1/2 oz box to Reno in this modern age is not bad I suppose.  My LFS has been saying for nearly 2 months "check back next week and I will have it"  Needless to say he ain't got it.
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 Mike
VP Sierra Reefers Club
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01-05-2008, 01:50 AM
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#11
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SHARK
Join Date: Sep 2007
Location: DFW, Texas
Posts: 2,017
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i like them they are the best site to order from
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Chris
chrischris not tomtom
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01-05-2008, 04:15 AM
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#12
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Still Here, But Gone
Join Date: Jan 2007
Location: The Wal-Mart State
Posts: 1,911
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Quote:
Originally Posted by TahoeMtn
Well I am not real impressed so far, but it is probably not their fault. I ordered some Flat worm exit on 12/30 They said it shipped on 12/31 It arrived at a sort center 1103 pm Jan 2 in New Berlin WI Departed that sort center 341 pm Jan 3rd and is not sched to arrive to me until Jan 11th. But hey nearly 2 weeks to get a 1/2 oz box to Reno in this modern age is not bad I suppose. My LFS has been saying for nearly 2 months "check back next week and I will have it" Needless to say he ain't got it. |
sometimes if you dont request a certain time frame..it can make a run around like that..normal for mail-order-products. as it says on TV..''allow 6 to 8 weeks for delivery,rush delivery available''
__________________
''I Glow with the silvery light, a thousand & one stars bright, this labyrinth of life, will take you to home shores...''
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01-05-2008, 10:32 AM
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#13
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ΤΏΤ
Join Date: Mar 2006
Location: Cottage Grove, Oregon
Posts: 834
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Quote:
Originally Posted by TahoeMtn
Well I am not real impressed so far, but it is probably not their fault. I ordered some Flat worm exit on 12/30 They said it shipped on 12/31 It arrived at a sort center 1103 pm Jan 2 in New Berlin WI Departed that sort center 341 pm Jan 3rd and is not sched to arrive to me until Jan 11th. But hey nearly 2 weeks to get a 1/2 oz box to Reno in this modern age is not bad I suppose. My LFS has been saying for nearly 2 months "check back next week and I will have it" Needless to say he ain't got it. |
Funny, that has nothing to do with the place you ordered from.
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01-05-2008, 10:41 AM
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#14
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I've got the REEF rash!
Join Date: Nov 2004
Location: New Jersey
Posts: 25,618
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Thats great to know their are still great company's that stand up to maybe there mistakes!
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01-05-2008, 11:27 AM
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#15
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My Kitty Cleans My Glass!
Join Date: Sep 2005
Location: VA
Posts: 970
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Quote:
Originally Posted by DarthOcellaris
Dr F&S rock. I ordered 5 buckets of salt once and one never made it and one had been opened somehow. They sent me two new buckets and said to keep the opened one and to keep the missing one if it ever arrived. Ended up getting 7 buckets for the price of 5.
Their customer service is second to none IMO |
Same here. One was lost and never made it but they sent me another bucket and that arrived. I think that Fed ex is screwing up more than they are. The fed ex guy didnt even bother to carry the bucket up to the door, he left it sit at the end of the driveway where I almost ran it over. I thought my roommate was playing a joke on me. I told the drs. about it and they posted my account with UPS only from now on.
Mike
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A fine is a tax for doing wrong. A tax is a fine for doing well.
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