| General Reef Discussion In this forum we discuss issues related to keeping marine and reef aquariums in a friendly flame-free environment. |
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10-01-2007, 06:45 PM
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#1
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Little Fishy
Join Date: Mar 2006
Location: Newton, NC
Posts: 472
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Dr's Foster and Smith...
Any thoughts on these guys? Do any of you know a coupon code for their site? Are there better places to shop?
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10-01-2007, 07:44 PM
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#2
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Little Fishy
Join Date: Mar 2006
Location: Newton, NC
Posts: 472
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I was trying to put an order together with them, but before I "checkout" I was looking for reassurance...or a place for a better deal with good quality.
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10-01-2007, 07:45 PM
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#3
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Oops I fragged it again!
Join Date: Aug 2007
Location: Greenville,SC
Posts: 2,942
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i have had great experiences using them.. although i haven't bought livestock from them yet, but their shipping on dry goods is quick.
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10-01-2007, 07:50 PM
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#4
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Little Fishy
Join Date: Aug 2007
Location: jacksonville fl
Posts: 204
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I,ve used them a couple of times, also dry goods only but I will definatly be using them again. Highly recomended
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10-01-2007, 07:59 PM
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#5
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Megaladon
Join Date: Mar 2007
Location: DeSoto
Posts: 130
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Yeah, totally great service, they'll always give you the benefit of the doubt. I had a scratched tank, carriers fault, and Drs.Foster and Smith paid for the tank to be shipped back and a new one sent. Very helpful never had any problem contacting them. Good help as well. Live aquariua is top notch as well. I will be using them for everything. Peace.
~Ryan
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10-01-2007, 08:12 PM
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#6
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To boldy reef ...
Join Date: Jul 2004
Location: Maryville, TN
Posts: 1,242
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awsome site for both drygoods and livestock. I have been using them for years and have never had a bad experience. Once, I ordered two bucket of reef crystals and received instant Ocean instead. When I called, they verified that it was a shipping mistake on their part and at first were going to pay to have the two wrong buckets sent back. In the end, they told me I could keep the two bucket of IO free and shipped me two more buckets of reef crystals. Awesome customer service.
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They have two settings .... stun and kill ... It'd be best not to confuse them!
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10-01-2007, 08:16 PM
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#7
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Big Fishy
Join Date: Jan 2007
Location: caledonia MN
Posts: 544
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Yes, this is a great site, I placed an order one time, got an email a day later saying that they were out of a couple of fish and they credited me the shipping charges. Then a couple of days later they emailed and were still out and they credit me the entire price of the order, I still got the entire order. Can't guarantee that they will do it again but it was great. Another order had a fish DOA, they gave credit without question... I would definitely recommend them...
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10-01-2007, 08:22 PM
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#8
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Little Fishy
Join Date: Jul 2007
Location: Liverpool, NY
Posts: 482
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They are Great to deal with.
If there is a problem, they make it beyond right.
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10-01-2007, 08:26 PM
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#9
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Big Fishy
Join Date: Sep 2007
Location: miami
Posts: 644
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i buy from them all the time great customer service once i recived empty bottles of calcium and magnesium that spilled during shipping they send me them right away after i contacted them nqa
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New member of the my wife got a reef tank and now wants all my coral but she aint gettin none club 
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10-01-2007, 08:33 PM
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#10
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Got Rx
Join Date: Apr 2007
Location: Jacksonville
Posts: 302
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I'll second all the responses! Good customer service, good place to deal with, basically if something happens they will take care of it for you. Haven't ordered fish from them but about 100lbs of live rock and that stuff was awsome.
There last code was "DODGE" maybe they are still accepting it. 
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"Molon Labe"
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10-01-2007, 08:40 PM
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#11
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Big Fishy
Join Date: Apr 2006
Location: florida
Posts: 741
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They are the best...Fish are top notch the QT practices they have for the divers den fish are awesome, actually they QT everything before it is offered for sale. Customer Service is great, they go above & beyond to make the customer happy.
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10-01-2007, 08:52 PM
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#12
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Carpe Noctem
Join Date: Feb 2007
Location: Western Colorado
Posts: 4,813
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I use them, marine depot and premium aquatics depending on price and shipping offers. I've had such good luck with their live aquaria section over the past five or six years, they are the only place I get fish from.
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"It has become appallingly obvious that our technology has exceeded our humanity." - Albert Einstein
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10-01-2007, 09:15 PM
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#13
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Little Fishy
Join Date: Mar 2006
Location: Newton, NC
Posts: 472
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so...I suppose what you all are trying to say is...they are pretty good?
lol
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10-01-2007, 09:24 PM
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#14
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Little Fishy
Join Date: Aug 2007
Location: Cincinnati,OH
Posts: 418
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Very very good. I have bought all my fresh and saltwater supplies from them over the past 7 years. They have fast shipping and the shipping prices IMO are unbeatable. Their customer service is the best that I have ever had experience with. If something is wrong they will replace it no questions asked with new item or a refund. You can't go wrong with them.
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10-02-2007, 04:17 AM
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#15
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squid
Join Date: Jul 2007
Location: Chicago
Posts: 2
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