Anywhere I can get test kit reagents?

PaintGuru · 11-15-2003, 05:04 PM

Ok so apparently I left the cap off of my Red Sea calcium test kit "Reagent B" and it dried out. I have plenty of "A" because I've only done a few tests with it. My question is, is there anywhere I can just get the one reagent because I really don't want to buy a whole new kit. Thanks.

JennM · 11-15-2003, 08:12 PM

http://www.redseafish.com/ContactUS.asp

Try emailing them and see if they will send you a new one. I know Seachem would if it was one of their kits.

HTH

Jenn

PaintGuru · 11-15-2003, 08:55 PM

Thanks, note has been sent!

PaintGuru · 11-19-2003, 04:54 AM

They sent me some note saying they dont keep seperate reagents on-hand (yeah right, then take one out of a box you are filling), and something else about older reagents not working with newer test kits (not sure how that matters). Basically said I needed to buy a new test kit. May as well just buy a SeaChem one then and not give them any more business.

JennM · 11-19-2003, 06:40 AM

Hmmm that's odd. Guess customer service isn't their strong suite. I've seen Red Sea reps at trade shows and never got a warm fuzzy feeling - it was all I could do to get them to write up an order of a few things at a discount for me

Where I used to work we used Red Sea tests all the time. I found them to be accurate enough, and we mixed reagents all the time - run out of one reagent, pull a box from the shelf with a new kit and we had umpteen bottles of reagents on the go...

In my place I use Seachem tests for in-store and in-field water testing and they send me reagents. Ditto if a customer has had one reagent spill or go bad (see my "hockey puck" reference in the Seachem Calcium Test thread), they will send a replacement.

Not sure about in your market, but here Seachem and Red Sea are price competitive. So is Salifert for that matter.

Jenn

Ray1214 · 11-19-2003, 07:19 AM

I am not the biggest fan of Red Sea chems, and based on past experience could not get a straight answer from them. I guess I am a big advocate for "our local boys" Kent and Seachem. I bought a test kit with Cal Titration drops almost empty from a small pinhole in the kit and they replaced it free, had to pay shipping to send the old container back but they sent me a brand new test kit.

Ray

JennM · 11-19-2003, 07:39 AM

Kent doesn't make test kits... I keep bugging them that they need to

I do like Seachem tests though - the fact that they are local to us is a "bonus"!

Jenn

PaintGuru · 11-19-2003, 07:52 PM

I'll probably pick myself up a SeaChem test kit, I need to stop by the LFS then.