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I got a shipment of live rock in that had obviously been dropped and about half of it was turned to rubble (the box was torn almost completely apart). I called immediately and got credit for half of what I paid for the LR INCLUDING half the shipping which was nice. I don't know if this would of happened had I not commented to the UPS guy to take note of it and followed up immediately. I assume if the box would of been whole, it would just have been considered normal shipping damage. What was the most upsetting was that it was one huge piece that had been totally broken up, I could tell that they had tried to ship me large pieces.
I keep a LR rubble pile in my tank as well, for pods and in case I need some for fragging. Like after I come back from a reef meeting, my cooler so full of the BEST frags from TCMAS members!
Sue
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