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| La Crosse Area Reef Keepers (LARK) LARK is a club organized for those in Western Wisconsin into the hobby of Reef / Marine Aquariums and wish to meet others for socializing and enhance their knowledge. |
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01-09-2009, 03:08 PM
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#31
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Shark
  
Join Date: Nov 2006
Location: Wisconsin
Posts: 1,615
Reviews: 23
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No!!!! For real??? That is hard to believe...(not that I don't believe you). Disappointing that a "business" that accepts credit cards and has a site will not care for the products they sell.
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01-09-2009, 03:44 PM
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#32
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THE VILLAGE IDIOT
Join Date: Aug 2008
Location: chippewa falls, wi
Posts: 1,900
Reviews: 4
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very sad but true..........it upsets me that a BUSINESS doesnt care enuff about the reef's and their inhabitants to ship something LIVE that way....
regaurdless where its going.....it should of been shipped in an INSULATED BOX with heat packs.....
i hope that everyone else that ordered doesnt have the same results but i guess we'll all find out soon.....
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01-09-2009, 04:21 PM
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#33
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Little Fishy
Join Date: Dec 2008
Location: West Salem, Wi.
Posts: 82
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Man, that sucks! Sorry to hear that. Hears something from cleanercrews website.
We maintain a 100% live arrival guarantee on every order.
In the event of receiving an animal that you think is dead on arrival (doa), please follow these simple steps:
1. Acclimate as normal
2. Observe for movement over a couple of hours
3. If still no movement, email us at support@cleanercrews.com
Once we have spoken with you via email we will issue a store credit or refund.
Thank you!
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01-09-2009, 04:59 PM
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#34
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THE VILLAGE IDIOT
Join Date: Aug 2008
Location: chippewa falls, wi
Posts: 1,900
Reviews: 4
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ya....but dont know how they can guarantee anything ALIVE when they ship like that......just glad i didnt order anything......
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01-09-2009, 05:07 PM
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#35
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Little Fishy
Join Date: Dec 2008
Location: West Salem, Wi.
Posts: 82
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Really!!! Their refund department must be busy! Very irresponsible!!!
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01-09-2009, 05:32 PM
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#36
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Little Fishy
Join Date: Nov 2008
Location: La Crosse, WI
Posts: 55
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also me and Zachs stuff came today, nass snails, hermits and a emerald,and some shrooms, when i first opened the box everything looked dead, but i started acclimating anyway and so far, we have most of our 40 nass snails allive, atleast 3/5 hermits, im pretty sure the emerald is gone for sure, shrooms i have no idea yet, they are very slimy, but im sure that they would insulate the box if you had asked cuz i didnt think of asking for insulation but i did ask for a heat pack and i got that.
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01-09-2009, 05:36 PM
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#37
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Little Fishy
Join Date: Nov 2008
Location: La Crosse, WI
Posts: 55
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i think mine is still part of mine is still allive for one reason my mailman is an awsome guy and since the box said live fish on the outside he refused to deliver it, (since no one was home) and left a note saying that once we got home we could come pick it up at the stoddard post office, so atleast it wasnt left outside
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01-09-2009, 07:31 PM
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#38
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Little Fishy
Join Date: Nov 2008
Posts: 434
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sorry to hear that-maybe that is why they never responded to my email...i specifically asked if they guaranteed live arrival to WI-and if they used styro boxes and heat packs that would last the entire trip...they are sneaky-and do not care about the animals involved.
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01-09-2009, 07:36 PM
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#39
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Big Pa
Join Date: Nov 2008
Location: Eau Claire,WI
Posts: 190
Reviews: 2
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nothing that i asked for was done i did ask for foam box and heat pack. mail was delivered at noon i know this cuz she is here at noon every day and i came home from work at 12:15 to check. water was 38 degrees dont know how anything could live in that. does not impress me at all foam and heat pack should be automatic when shipping to northern state in winter. nothing living waste of time and money even thou i might get a new shipment or money back  carl |
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01-09-2009, 07:54 PM
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#40
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Little Fishy
Join Date: Nov 2008
Posts: 434
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we got an order from fosters...it was free shipping (build your own cleaner pack) you just have to 60$ first..idk...i know it seems like i didnt get much for my buck...but they are alive...i feel for you guys! how can someone that is in this business not care about the critters they are selling? 
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01-09-2009, 09:23 PM
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#41
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REEFer In Progress
Join Date: Aug 2008
Location: La Crosse, WI
Posts: 1,294
Reviews: 6
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Well from the looks of it, Greg and I only had a few losses.... 40/40 Nass Snails, 4/5 Hermits, 0/1 emerald crab, 3/4 Rics (Greg says the shrooms look rough but were hoping they pull through) He did say that even with the heat pack the water was still pretty cold!
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Tanks for looking!
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01-12-2009, 10:16 PM
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#42
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Big Pa
Join Date: Nov 2008
Location: Eau Claire,WI
Posts: 190
Reviews: 2
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e-mailed on friday no response as of yet i will wait a few more days and see if anyone there cares about the people who buy their products
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01-12-2009, 11:12 PM
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#43
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Shark
Join Date: Feb 2006
Location: Eau Claire
Posts: 1,543
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Kinda wonder if these guys are like reefscavengers..... they get the money Do half ***** job and can move on. If you paid with a CC you can call your company and get there phone number.
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01-12-2009, 11:35 PM
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#44
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THE VILLAGE IDIOT
Join Date: Aug 2008
Location: chippewa falls, wi
Posts: 1,900
Reviews: 4
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there ya go carl......id do that and if ya dont get a response from them by email youll have their number.....
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01-12-2009, 11:44 PM
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#45
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BAD GRAMMAR KILLS KITTENS
Join Date: Jan 2006
Location: Eau Claire, WI
Posts: 1,663
Reviews: 27
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Quote:
Originally Posted by taminate
we got an order from fosters...it was free shipping (build your own cleaner pack) you just have to 60$ first..idk...i know it seems like i didnt get much for my buck...but they are alive...i feel for you guys! how can someone that is in this business not care about the critters they are selling? |
I'll second that. Foster and Smith are great for the winter. It's more expensive, but they actually know how to ship to the Midwest in the winter. I ordered from Florida Pets a couple years ago during the winter and my cardboard box was not insulated or anything, just packed around the bags using newspaper shreds. Luckily, everything I ordered survived, but the water was VERY cold and I was quite shocked that there were no deaths. Unfortunately, people don't treat inverts like they do fish, and therefore they cut corners and put our livestock at risk when it's so cold out up North. :-( Sorry guys, words can't describe how much that sucks...
-Joe
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