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Searched AQUACAVE.COM in Reviews
i will never deal with them again!
this is the worst company i have ever dealt with! period
i was lied to! they blamed the manufacture for me not having my order(which was not true)
i was sold a pump they didnt have only to be called 2 days later to swtich pumps. never was i told that there would be delays in my order nor was i told that they didnt have my items in stock.
here is the customerservice log.
bill:
wondering when im going to get my refugium
Welcome bill! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Mike. Currently in room: Mike, bill.
Mike:
hello bill, can I have your last name and I'll be happy to check for you sir
bill:
xxxxxxxxx
Mike:
thank you please give me a few minutes
bill:
sure
Mike:
I see bill that we have your order placed on Monday. We had then placed the order for your Refugium 30 with ADHI. It generally takes them up to a week and half to prepare your order and then ship out. As soon as tracking information is available they email me and then I go and inform the customers.
Mike:
I would expect to have it shipped out the latest by early next week sir
bill:
then why was i called 2 days ago and told my eheim pump i wanted was backordered 2 weeks when this was also back ordered 2 weeks
bill:
no mention of the refugium was brought up
bill:
and they asked to change my pump
Mike:
I am sorry sir that no one mentioned to you that these items are not stocked regularly because different customers sometimes wish to have custom sizes made for them.
Mike:
This is why ADHI makes each refugium per customers order
bill:
i guess that eheim 1262 was custom order too then huh
Mike:
actually sir those havent been available from our supplier some time
bill:
then why is it listed on your site
bill:
and i was told it would be 2 week for that
Mike:
approximatly
bill:
so i was lied to then huh
Mike:
we had actually received our invoice from our supplier and these pumps should be delivered to us by next week
Mike:
You would not of been lied to sir
bill:
in the hour long conversation i had before i ordered i was not informed of either issue
Mike:
Once we receive our shipment we will be sending out your back ordered pump
bill:
no i took the sicce pump after they wanted to change my order
bill:
that was on wensday
Mike:
on wendsday sir we did not have an eta from our supplier on when the ehiem pumps were going to be available.
Mike:
they were clearing customs, which can take up to two weeks or more
bill:
but you knew about the refugium
bill:
last time i checked a pump isnt worth a crap without a refugium to put it in
Mike:
Yes sir these are made to order products and I am sorry that we had not mentioned this to you. The larger Refugiums and Sumps are special made as I had mentioned because some customers wish to have different compartments sized differently or have other customizations made
bill:
yet you guys do not stock the standard version?
Mike:
again sir not too many customers order just the stock version and ADHI does not produce a "standard" model.
Mike:
they produce them as they are ordered
Mike:
as the same goes for our Sumps
bill:
well then why is that not stated under the item details
Mike:
I address this to our web creators and have this information updated on our website.
bill:
does that take care of the other inventory issues
Mike:
as in regards to?
Mike:
your pump, that was why we had called you and informed you that it would not be available.
bill:
well the fact that this seems to be a regular occourance with aquacave
bill:
yet i was not contacted about the refugium
bill:
both of these was known when i first called on monday
Mike:
Who did you speak with on Monday sir?
bill:
i wouldnt or even bothered ordering from aquacave if this was the case
bill:
the same guy that called me about the pump
bill:
i told him exactly what i intended to order
bill:
i called to ask a question about the pump
Mike:
You do not remember his name?
Mike:
give me a few moments as I pull up you original order
Mike:
thank youi
bill:
it was some foreginer
Mike:
i actually just received your tracking number last night for your refugium. I called ADHI and it is leaving today from their warehouse and you should be able to track it after 4 pm today. Your Ups Tracking number is: xxxxxxxxxxxxxxxxxxx
Mike:
thank yoiu
bill:
and how long is this going to take
Mike:
excuse me sir?
Mike:
your package from us left last night.
bill:
when would i be geggin it
bill:
getting
Mike:
once it is scanned by ups today you will be able to track it using the number i just provided and that will also give you an E.T.A
bill:
when
Mike:
after 4pm today.
bill:
no when am i to get it
Mike:
I cannot tell you sir.
bill:
sat? monday? 3 months from now
bill:
you sold it to me you should have that info
Mike:
I have just given you your tracking number sir
Mike:
after ups scans it today
Mike:
you can track it on UPS.com
bill:
when is it comming
Mike:
then you will know how long it will take to reach your residance
Mike:
thank you sir
bill:
or ill jsut call me cc and dispute it
Mike:
you wish for me to cancel your order?
Mike:
I can have it not shipped without a problem sir if you cannot wait for the delivery date
bill:
you cannot tell me a delivery date for a product i bought from your company
bill:
your company has lied and deceived me
Mike:
i cannot because it has not been scanned by ups
bill:
better get on the horn to adhi and find out
Mike:
i have, that is how i am able to tell you it is leaving today sir
bill:
you already have how many complaints on reef central
Mike:
you wish for me to cancel my order for you sir?
bill:
well then you would know what kind of shipping
Mike:
otherwise I do not know how to assist you
bill:
like i said i want to know when i will get it
Mike:
within a week
bill:
no i want an actual date
bill:
you better call them up and tell them next day
bill:
its supposed to be here on tuesday
Mike:
If you wish to have a quote for expedited shipping I can arrange that
bill:
so much for customer service
bill:
im not paying for it
bill:
your company lied to me
bill:
did not notify me of the delays
bill:
and sold products you do not have
Mike has left the conversation. Currently in room: bill.
after this i called and was hung up on by yet another mike.
called back and was forwarded to the manager.
i was offered 5% more off my order and we discussed the issues and why this went this way. this has happened less than 2 weeks ago with another user of reef central. this company will not change its current state of disorganization and i urge every to really chekup before you ever buy from aquacave... myself i will never ever again deal with them
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| Overall rating: |
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1.0 |
| Customer Service: |
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1.0 |
| Shipping and Packaging: |
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1.0 |
| Return or Replacement: |
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1.0 |
| Pricing of Products and Services: |
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1.0 |
| Likelihood of Future Purchases: |
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1.0 |
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The only place to buy gear.
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This place has everything you could ever want or need. As an added bonus, the guys there are all serious reefers and really know their stuff Buy with confidence.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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Wow! Very nice.
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Decided to give this store a shot this time based on the reviews here. Good selection and good pricing. Can't ask for better than that. Their service seems top notch. Quick shipping. I'd shop here again.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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I love this place. It's like candyland
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The web site is easy to use, prices are great, the customer service is fantastic. I have placed several orders with them they are always right on. I requested express shipping and they were propmt to call me back with the pricing. I hae not had to deal with any returns or replacements.
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| Overall rating: |
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4.6 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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3.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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Call before you buy!
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I ordered a Reef Octopus 300F from AquaCave. Soon as I placed my order, I received a nice invoice in my email box. The invoice was vary descriptive and informative. They make their contact information readily visible in case you need to call customer service. Unfortunately, their website stock information is not to par. They called me 3 days later to let me know that the item was back-ordered at least a month out. the gentleman on the phone was very polite, apologetic, and said they would refund my money. The good customer service made up for the poor inventory tracking. Inventory is not part of the ranking list, so I'm not going to ding them for it. I would buy from AquaCave again, but I will call and check if they have the item on-hand first.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
By 02STANGJAX Oct 04, 2009
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A OK!
| General |
Nothing but ++++++ to say.
A good place to spend you reefing $$$.
Price & shipping costs are LOW! |
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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excellent service and price!!
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I purchased 2 175 watt MH Vortex ballasts and 2 250 watt MH Vortex ballasts. Shipping was immediate, price was the best, and product was excellent. I was missing one plug, in which Alberto immediately sent. Nothing but good things to say about this company.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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Love Aquacave!
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Excellent customer support. Packages are shipped quickly and packaged well. I ordered an Octopus NW200 skimmer and it was priced better than anywhere on the net. The only thing I did not like, was the oversize charge.
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| Overall rating: |
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4.8 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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4.0 |
| Likelihood of Future Purchases: |
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5.0 |
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Excellent retailer
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I have purchased three high-dollar items from them: Orca 250; (3) IceCap 250W MH retro kits; 1/3 HP Chiller. On each occasion, shipment was immediate; packaging was awesome; customer service was stellar. After shopping each item online, I found AquaCave's pricing to be very competitive and their store interface quite easy to use. I will continue to look at this merchant first whenever I have to decide whom to place my money with faithfully. Great merchant to do business with.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
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Great on-line source for the true marine hobbiest
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Excellent customer service and very knowledgeable staff (Alberto is awsome), they offer a variety of equipment, supplies, ect., for saltwater aquariuams.
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| Overall rating: |
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5.0 |
| Customer Service: |
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5.0 |
| Shipping and Packaging: |
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5.0 |
| Return or Replacement: |
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5.0 |
| Pricing of Products and Services: |
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5.0 |
| Likelihood of Future Purchases: |
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5.0 |
By Bruce Taylor Aug 10, 2009
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